1. Information we collect

We may collect personal information that you provide to us, including:

1. Your name.
2. Phone number.
3. Email address.
4. Property address.
5. Service details and booking preferences.
6. Access instructions.
7. Information about the condition of the property.
8. NDIS or DVA related information if relevant to the service.
9. Support coordinator, plan manager, emergency contact, or authorised representative details where required.
10. Any message, enquiry, form submission, or feedback you send to us.

2. How we collect information

We may collect information when you:

1. Submit a website form.
2. Call, email, or message Green Olive Cleaning.
3. Request a quote.
4. Make or manage a booking.
5. Use our cleaning services.
6. Communicate with us about NDIS, DVA, home, or commercial cleaning requirements.
7. Provide feedback or raise a service concern.

3. Why we collect your information

We collect and use your information to:

1. Respond to enquiries.
2. Provide quotes.
3. Arrange and deliver cleaning services.
4. Confirm bookings and service details.
5. Communicate with clients, representatives, support coordinators, or plan managers.
6. Process invoices and payments.
7. Manage service quality and customer support.
8. Meet legal, insurance, safety, or administrative requirements.
9. Improve our website, services, and client experience.

4. NDIS, DVA, and sensitive information

For NDIS, DVA, or support related services, we may collect information needed to understand the service requirements and safely provide cleaning support. This may include participant details, plan information, contact details for representatives, and service preferences.

We only collect this type of information where it is reasonably necessary for the service, where consent has been provided, or where required by law.

5. Sharing information

Green Olive Cleaning does not sell your personal information.

We may share information only where necessary with:

1. Our staff or cleaners who need the information to provide the service.
2. Support coordinators, plan managers, or authorised representatives where relevant.
3. Payment, booking, website, or administrative service providers.
4. Professional advisers, insurers, or legal representatives where required.
5. Government, regulatory, or law enforcement bodies where required by law.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no website, email, or online system can be guaranteed to be completely secure. Please avoid sending highly sensitive information unless it is necessary for the service.

7. Access and correction

You may contact us to request access to the personal information we hold about you, or to ask us to correct information that is inaccurate, incomplete, or out of date.

We may need to verify your identity before responding to such requests.

8. Marketing communication

From time to time, we may contact you with service updates, booking reminders, or relevant offers. You may opt out of marketing communication at any time by contacting us.

9. Cookies and website analytics

Our website may use cookies or analytics tools to understand how visitors use the website and to improve the user experience. You can adjust your browser settings to block or delete cookies, although some website functions may not work as intended.

10. External websites

Our website may contain links to external websites. Green Olive Cleaning is not responsible for the privacy practices or content of those websites.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

12. Contact us

For privacy questions or requests, please contact:

Green Olive Cleaning
Phone: 0451 542 996
Email: info@greenolivecleaning.com.au
Service area: Melbourne and surrounding areas