These terms and conditions constitute the complete service agreement (the “Agreement”)
between you (the “Customer”) and Green Olive Cleaning for the provision of services by
Green Olive Cleaning. Please take some time to review this Agreement. Use of Green Olive
Cleaning services constitutes your acceptance of these Terms and Conditions.
1. CLEANING SERVICES
1. Subject to the terms of this Agreement, Green Olive Cleaning agrees to provide domestic
cleaning services (the “Service”) to the Customer at the address specified by the Customer
(the “Premises”).
2. The Service will be for such cleaning duties as agreed with the Customer at the time of
each booking.
3. Green Olive Cleaning will provide one or more cleaners (the “Cleaner”) to attend the
Premises to provide the Service at a time and date mutually agreed between Green Olive
Cleaning and the Customer (the “Service Time”).
4. Green Olive Cleaning endeavours to provide the Service faithfully, diligently, and in a
timely and professional manner.
2. ADDITIONS AND AMENDMENTS
1. Any changes to the Service, to be provided, must be agreed upon by Green Olive Cleaning
before the Service Time.
2. If the Customer requires any additional services or variations at the time the Service is
being performed, the Customer must first contact Green Olive Cleaning by telephone, who
may agree to provide the additional services at its absolute discretion. The Cleaner is not
authorised to agree to any changes to the Service being provided. The Customer must not
request such changes directly from the Cleaner.
3. CUSTOMER REPRESENTATIONS AND WARRANTIES
1. The Customer will provide a safe working environment at the Premises for the Cleaner to
perform the Service.
2. Our cleaner will have unencumbered and unobstructed access to all areas of the Premises
requiring the Service.
3. The Customer will provide the Cleaner with access to all services and utilities including,
but not limited to hot water, cold water, electricity, and a garbage disposal area as required
by the Cleaner to provide the Service.
All Cleaning equipment and materials provided by the Customer are safe, have not been
tampered with, and are in full working order.
5. The Customer will advise Green Olive Cleaning before the commencement of the Service
of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease, or grime at the
Premises.
6. The Customer authorises Green Olive Cleaning the use of the Premises to complete the
provision of Service unless otherwise told to cease.
7. If the Customer requires a Cleaner to clean behind or under a heavy item (i.e. a fridge,
bookshelf, or other reasons deemed heavy items) the Customer will be required to move
these items before the commencement of the Service. Any item moved by the Customer
either before, during, or after service will be done at the customers’ sole risk. Green Olive
Cleaning encourages that you follow the applicable Health & Safety measures to do so in a
safe manner.
8. The customer will secure or remove any fragile, delicate, breakable, or valuable items
including but not limited to cash, jewellery, works of art, antiques, items of sentimental
value, or anything posed as an item irreplaceable before the commencement of any Service.
4. HEALTH AND SAFETY RISKS
In addition to the obligations and warranties set out in Clause 3 above, the Customer
acknowledges and agrees that:
1. The Cleaner is entitled to undertake a job safety analysis before the commencement of
any work to assess the health and safety risk at the Premises;
2. The Cleaner may, either before or during the provision of the Service, not use or cease
using any materials or cleaning equipment provided by the Customer if the Cleaner thinks,
in their absolute discretion, that the use of such materials or Cleaning equipment poses a
risk to health and safety.
3. The Cleaner may, either before or during the provision of the Service, not provide or
cease the provision of the Service, where carrying out the Service presents, in the absolute
discretion of the Cleaner, a risk to health and safety.
4. Abuse or assault, verbal or physical, on our staff will not be tolerated and legal action or
criminal prosecution will be taken against any Customer or 3rd party who is in breach of this
subsection.
5. PRODUCTS AND EQUIPMENT
Green Olive Cleaning values the use of eco-friendly products for use during the Service,
therefore:
1. Will provide all necessary cleaning equipment and materials that they require the Cleaner
to use to complete the Service;
2. The Cleaner is permitted to decline at their discretion, the use of the Customers products
or equipment;
3. The Customer understands the eco-friendly products we use are indeed chemicals and
should be treated accordingly;
4. All the equipment provided by the Customer must be in full working order.
5. Green Olive Cleaning cannot be held responsible for any damages to property when the
Cleaner has been instructed to use the Customer’s products and equipment;
6. NO ENGAGEMENT OF CLEANERS
1. The customer acknowledges that Green Olive Cleaning invests significant resources in
recruiting, selecting, and training its Cleaners. Unless Green Olive Cleaning gives prior
written permission, the Customer must not, directly or indirectly, engage, employ or
contract with any Cleaner to provide domestic services to the Customer or any associate of
the customer for any period during which services are provided by Green Olive Cleaning or
for a period within 24 months after the conclusion of any Service.
2. The Customer acknowledges that Green Olive Cleaning may suffer loss and damage,
including, without limitation consequential loss, as a result of a breach of this clause by the
Customer.
7. JOB QUOTATIONS
The actual price payable by the Customer is calculated on the total number of hours worked
by the Cleaner.
1. The actual price payable by the Customer is calculated as a package deal.
2. Any price quoted by Green Olive Cleaning is an estimate only based on Green Olive
Cleaning’s experience, without inspection, and based on information provided by the
Customer. Subject to this clause, quotes are valid for 14 days from the date of the quote.
3. If at the commencement or during the course of providing the Service, it is apparent that
the actual cost of the Service will exceed the quote provided by Green Olive Cleaning, Green Olive Cleaning will provide the Customer with the option to pay an increased fee to
complete the Service, or pay the quoted amount without the Service being completed.
8. BOOKINGS
1. The Customer may make a booking either through the Green Olive Cleaning website, by
telephone, SMS, or email.
2. At the time of booking the customer must provide details of any hazards, slippery
surfaces, risks or dangers, ingrained dirt, grease, or grime located at the Premises.
3. Green Olive Cleaning provides all quotations at the time of booking.
4. The Customer agrees to provide Green Olive Cleaning with their valid credit card details
at the time of booking and authorises Green Olive Cleaning to debit any card with an
amount equal to any service or cancellation fees that may apply under this Agreement.
5. Green Olive Cleaning reserves the right not to accept a booking for any reason.
9. PAYMENT TERMS
1. The Customer agrees to pay the price quoted by Green Olive Cleaning in full before or at
the Service Time unless otherwise agreed in advance with Green Olive Cleaning.
2. If no payment has been made by the Service Time, Green Olive Cleaning will use
reasonable endeavours to contact the Customer for payment. If Green Olive Cleaning
cannot contact the Customer or payment is not made by the Service Time, the Customer will
be deemed to have cancelled the Service, and the Customer must pay any cancellation fees
or charges due set out in clause 16.
3. Payments may be made via credit card, bank transfer, or cash. Payments by bank transfer
should be made to:
Account Name: Green Olive Cleaning Services Account BSB: 033084 Account No: 610666
Transaction Ref: Invoice Ref No or Surname/Address.
10. GST
1. Unless specified otherwise, all prices and quotations are expressed to be GST inclusive
amounts.
2. If GST is payable in respect of anything supplied to the Customer, under this Agreement,
then the amount, which the Customer is obliged to pay for that supply (Original Amount),
will (subject to the receipt of a valid tax invoice) be grossed up so that Green Olive Cleaning receives an amount which, after subtracting the GST liability of Green Olive Cleaning, results
in Green Olive Cleaning retaining the Original Amount.
11. LATE PAYMENT FEE
1. Where Green Olive Cleaning has agreed to invoice the Customer for payment of fees after
the Service has been completed, the Customer agrees to pay in full, all fees due, within 5
business days of the invoice date.
2. The Customer agrees that if Green Olive Cleaning has not received payment in full for the
Service within one calendar month of the original invoice date, then a late payment fee of
$25 applies for the first month. Interest will be charged at the fixed rate of 10% per annum
on each day that any amount remains outstanding thereafter.
3. In addition to the amounts set out above, the Customer agrees to indemnify Green Olive
Cleaning for all legal costs (on a solicitor and own client or full indemnity basis, whichever is
greater) and other expenses incurred by Green Olive Cleaning in connection with a demand,
action, or other proceedings (including mediation, out of court settlement or any action
taken for recovery of debt from the Customer) arising out of a breach of these terms
including the failure by the Customer to pay an amount by the due date.
12. NON-APPEARANCE
If a Cleaner fails to attend the Premises within 1 hour of the Service Time and does not
provide the requested Service, Green Olive Cleaning will provide the Customer with either:
1. A full refund of payments made by the Customer; or
2. Offer to reschedule the Service at another time mutually agreed between the Customer
and Green Olive Cleaning.
13. COMPLAINTS
If the Customer is dissatisfied for any reason with the Service provided, it must inform
Green Olive Cleaning within 24 hours of completion of the Service either in writing or calling
us. Green Olive Cleaning strives to achieve 110% customer satisfaction and will endeavour
to resolve the problem quickly and efficiently. Subject to clause 12, Green Olive Cleaning
may, at its discretion, offer the Customer either of the following:
1. a partial or full refund;
2. re-supply of the required Service without charge;
3. such other remedy as deemed appropriate by Green Olive Cleaning.
14. EXCLUSIONS AND LIMITATIONS
1. The only conditions and warranties which are binding on Green Olive Cleaning in respect
of the state, quality, or condition of goods and services supplied by Green Olive Cleaning to
Customers are those imposed and required to be binding by statute (including the
Competition and Consumer Act 1974).
2. To the extent permitted by statute, the liability, if any, of Green Olive Cleaning is, at
Green Olive Cleaning’s option, limited to and completely discharged by the resupply of the
Service. Green Olive Cleaning is not responsible for:
3. Not completing or providing the Service as a result of a breach of a warranty by the
Customer in clause 3 (including a failure by the Customer to provide proper materials,
cleaning equipment, utility services, a safe working environment, or unencumbered access
to the Premises); or
4. Any damages caused by defective cleaning materials or cleaning equipment provided by
the Customer;
• Not completing or providing the Service as a result of the Cleaner not proceeding for
health and safety reasons under clause 4;
1. Any loss or damage incurred by the Customer or any third party as a result of the effects
of a force majeure, being any event beyond the reasonable control of Green Olive Cleaning;
2. Not completing or providing the Service due to any act or omission of the Customer or
any other person at the Premises during provision of the Service;
3. Existing dirt, wear, damage, or stains that cannot be completely cleaned or removed;
• Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been
removed;
• Any loss incurred as a result of any breakage or damage to goods, items of value (including
antiques, items of sentimental value) or the Premises; or
1. The cost of any key replacement or locksmith fees, unless keys were lost by Green Olive
Cleaning or the Cleaner.
2. Except as provided in this clause, all conditions and warranties implied by law in respect
of the state, quality, or condition of the Service which may apart from this clause be binding
on Green Olive Cleaning are excluded.
3. The Customer acknowledges that the results of any services provided may vary depending
on several factors (including materials used, equipment provided, the time elapsed since
Premises was last cleaned, and nature of Cleaning required) and that Green Olive Cleaning
gives no guarantee as to the actual results of the Service.
4. Except to the extent provided in this clause, Green Olive Cleaning has no liability
(including liability in negligence) to any person for any loss or damage, consequential or
otherwise, suffered or incurred by that person about the products or services provided by
Green Olive Cleaning (including any loss caused by, or resulting directly or indirectly from,
any failure, defect or deficiency of any kind of or in the products used or services provided
by Green Olive Cleaning).
15. INDEMNITY
The Customer indemnifies Green Olive Cleaning against:
1. All losses or liabilities arising directly or indirectly as a result of the provision of the
Service including all losses or liabilities caused as a result of a breach of the warranties of
the Customer set out in clause 3; and
2. All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater)
and other expenses incurred by Green Olive Cleaning in connection with a demand, action,
arbitration, or other proceedings (including mediation, compromise, out of court
settlement, or appeal and including any action taken for the recovery of a debt from the
Customer).
16. ACCIDENTS, BREAKAGE, DAMAGE & THEFT
1. The Customer must inform Green Olive Cleaning of any incident where an accident,
breakage, damage to property, or theft has occurred due to any act of the Cleaner within 24
hours of completion of the Service.
2. To the extent permitted by law, the Customer is not entitled to claim any loss for any
incident if the incident is not reported to Green Olive Cleaning within 24 hours of
completion of the Service.
3. To the extent permitted by law, damage or loss to the following items are specifically
excluded from the liability of Green Olive Cleaning under these terms and conditions: cash,
jewellery, art, antiques, and items of sentimental value.
17. CANCELLATION FEES
1. The Customer must provide Green Olive Cleaning with at least 72 hours’ notice before the
Service Time if they wish to suspend, postpone or cancel the Service for any reason.
2. If such notice has been given, Green Olive Cleaning will endeavour to reschedule the
Service if required.
3. If the Customer does not provide 72 hours notice before the commencement of the
Service, the Customer agrees to pay a full cancellation fee (inclusive of GST) for
administrative costs and loss. This may be charged at Green Olive Cleaning’s sole discretion.
18. FEE FOR NON-ACCESS TO PREMISES
If the Customer does not provide unencumbered access to the Premises for Green Olive
Cleaning or its Cleaners to provide the Service, the Customer agrees to pay a full
cancellation fee (inclusive of GST) for administrative and travel costs.
19. TERMINATION OF AGREEMENT
1. This Agreement may be terminated by the Customer by providing at least 72 hours’
notice before the Service Time.
2. Subject to clause 19(c), Green Olive Cleaning may terminate this Agreement by providing
the Customer with at least 72 hours’ notice before the Service Time.
3. Green Olive Cleaning may terminate this Agreement with immediate effect if the
Customer is in breach of this Agreement, and in the opinion of Green Olive Cleaning, that
breach is incapable of remedy.
20. PRIVACY POLICY
1. The Customer acknowledges that any information provided by the Customer may be used
by Green Olive Cleaning to provide the Service. Green Olive Cleaning agrees not to share
any information provided by the Customer with any third party not directly involved in the
provision of the Service (unless required to do so by law).
2. The Customer agrees to Green Olive Cleaning communicating with them electronically
and/or via other means to provide the Service or for reasons related to the provision of the
Service.
3. Green Olive Cleaning will take all reasonable precautions to protect the personal information provided by the Customer from loss, misuse, unauthorised access or disclosure,
alteration, or destruction.
21. CHANGES TO THIS AGREEMENT
1. Green Olive Cleaning reserves the right to update or modify these terms and conditions at
any time without prior notice and may do so by publishing an updated agreement on its
website. Each updated agreement will take effect 24 hours after it has been published on
the website.
2. The customer agrees that any use of the Service following any such change, whether as a
single job or as part of a regular cleaning schedule, forms their agreement to follow and be
bound by the terms and conditions as changed.
22. LAW & JURISDICTION
The Customer and Green Olive Cleaning acknowledge and accept that this Agreement shall
be construed and interpreted by the laws of Victoria and both agree to submit to the
exclusive jurisdiction of the courts of Victoria in the event of any dispute.
23. SEVERABILITY
The Customer agrees that if any term or provision is deemed invalid, void, or unenforceable,
then that provision will be considered dissoluble, and the remaining terms and provisions
shall continue to be binding.
